Your privacy matters to isb15. This Privacy Policy explains what personal data we collect, why we collect it, how we use it and what rights you have in relation to it. Please read this document carefully. By using isb15.cam, you acknowledge that you have read and understood this Policy.
This Privacy Policy ("Policy") describes how isb15 ("isb15", "we", "us", "our"), the operator of the online gaming platform accessible at isb15.cam ("Platform"), collects, processes, stores and protects personal data relating to users ("you", "your", "Player") who register for, access or use the Platform.
isb15 is an English-language online gaming platform designed primarily for users in Pakistan. The Platform offers sports betting, live casino services, slot games and related gaming content, with account balances optionally displayed in Pakistani Rupees (PKR) for user convenience.
We are committed to handling your personal data responsibly, transparently and in accordance with applicable data protection obligations under our operator licensing framework. This Policy forms part of our overall Terms and Conditions.
isb15 is not affiliated with, licensed by or regulated by any Pakistani government authority, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any Pakistani financial institution. This Policy does not constitute legal advice regarding data protection law applicable in Pakistan or any other jurisdiction.
The following definitions apply throughout this Policy:
The Data Controller for Personal Data processed through the isb15 Platform is the operator of isb15.cam. For data-related enquiries, requests and complaints, Players should contact isb15 through the support channels listed in Section 18 of this Policy.
Where Personal Data is processed by third-party service providers acting as Data Processors — including payment technology providers, KYC verification services, fraud detection systems and analytics platforms — those providers operate under contractual data processing agreements and are prohibited from using your data for their own independent purposes.
isb15 collects the following categories of Personal Data:
Data provided when you create an Account, including: full legal name; date of birth; email address; residential address (including city and country — for Pakistani users, this may include references to Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other locations); chosen username; and contact telephone number where provided.
Government-issued identity documents (such as a Computerized National Identity Card/CNIC, passport or driving licence); proof of address documents; and, where required, evidence of payment method ownership. These documents are processed for KYC and AML compliance purposes only.
Transaction records including deposit amounts, withdrawal requests, PKR balances, payment method identifiers (such as masked card numbers, digital wallet references or bank account details), and transaction timestamps. We do not store complete payment card numbers.
IP address; device type and operating system; browser type and version; session duration and timestamps; pages visited; game titles played; wagering activity; and Platform interaction data generated during your use of isb15.cam.
Records of support conversations via live chat, email correspondence, and any other communications between you and isb15 customer support.
Self-exclusion status, deposit limit settings, session time preferences, loss limit configurations and any self-disclosed gambling-related concerns. This data may constitute Special Category Data where it relates to health or vulnerability indicators and is processed with particular care.
Payment References: Payment method names familiar in Pakistan — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — may appear in transaction records. These references reflect the payment channels you select and do not imply any partnership, endorsement or data-sharing arrangement with those providers beyond what is strictly necessary to process your transaction.
isb15 collects Personal Data through the following means:
isb15 processes your Personal Data under the following legal bases, which are determined by the purposes of processing as set out in Section 7:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| KYC and AML verification | Legal obligation / legitimate interests |
| Payment processing and transaction records | Performance of contract |
| Fraud prevention and security monitoring | Legitimate interests |
| Responsible gambling monitoring and tools | Legal obligation / legitimate interests |
| Customer support communications | Performance of contract / legitimate interests |
| Marketing and promotional communications | Consent (where applicable) |
| Platform analytics and improvement | Legitimate interests |
| Legal compliance and regulatory reporting | Legal obligation |
isb15 uses your Personal Data for the following purposes:
To create, maintain and administer your Account; to verify your identity and age; to process deposits and withdrawals; to apply bonus offers; and to provide access to all Platform features.
To verify your identity and address in fulfilment of KYC obligations; to conduct AML screening; and to comply with any applicable reporting obligations under the operator's licensing framework.
To process deposits and withdrawal requests, including communicating with payment intermediaries that handle PKR-denominated transactions and the payment methods available in the Platform cashier.
To detect, investigate and prevent fraudulent activity, multiple account registrations, bonus abuse, money laundering and other prohibited conduct as defined in our Terms and Conditions.
To respond to enquiries, resolve disputes and provide technical assistance via live chat, email and any other supported communication channel.
To operate and enforce deposit limits, loss limits, time restrictions and self-exclusion requests; to monitor for indicators of problem gambling behaviour; and to take protective action where appropriate.
Where you have provided consent, to send you promotional offers, bonus notifications and updates relevant to your use of the Platform. You may withdraw consent at any time by updating your communication preferences in account settings or by contacting support.
To analyse usage patterns, identify technical issues, improve Platform performance and develop new features — using aggregated or anonymised data where practicable.
isb15 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences and gather analytical data. The following categories of cookies may be used:
Essential for the Platform to function. These cookies maintain your login session, preserve security settings and enable core Platform features. They cannot be disabled without impairing Platform functionality.
Remember your preferences, such as language settings, account display options and previously entered information, to improve your experience between sessions.
Collect aggregated data about how users navigate and interact with the Platform, allowing isb15 to identify improvements and measure the effectiveness of content. This data is typically anonymised or pseudonymised.
You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the availability of some Platform features. Most modern browsers allow you to view, delete and block cookies from specific websites.
isb15 does not sell your Personal Data to third parties. We may disclose your data in the following circumstances only:
We engage trusted third-party service providers who process data on our behalf under contractual data processing agreements. These include: KYC and identity verification providers; payment gateway operators; fraud detection and risk management systems; IT hosting and infrastructure providers; and customer support technology platforms. All such providers are contractually prohibited from using your data for their own independent purposes.
We may disclose Personal Data to law enforcement authorities, regulatory bodies or courts where required to do so by applicable law, court order, or regulatory directive — including obligations under the operator's licensing jurisdiction.
In the event of a merger, acquisition, restructuring or sale of all or part of the isb15 business, Personal Data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.
We may share your data with third parties in any other circumstances where you have provided explicit, informed consent for such sharing.
Your Personal Data may be transferred to and stored in jurisdictions outside your country of residence, including the jurisdiction in which the isb15 operator is incorporated or licensed. Such transfers occur where necessary to provide Platform services and are subject to appropriate safeguards.
Where Personal Data is transferred internationally, isb15 ensures that appropriate contractual or technical protections are in place to maintain a level of data protection consistent with our obligations under applicable law. This may include standard contractual clauses or equivalent mechanisms applicable under the operator's licensing framework.
isb15 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal or regulatory obligations.
| Data Category | Typical Retention Period |
|---|---|
| Account registration data | Duration of account + minimum 5 years after closure |
| KYC verification documents | As required by operator licensing obligations (typically 5+ years) |
| Transaction records | Minimum 5 years from transaction date |
| Support communication records | Duration of account + 2 years after closure |
| Responsible gambling records | Duration of exclusion period + applicable post-exclusion period |
| Technical and usage logs | Up to 12 months unless required longer for security investigations |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our internal data management procedures.
isb15 implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, alteration or disclosure. These measures include:
No data transmission over the internet or electronic storage system can be guaranteed as 100% secure. While we use commercially reasonable measures to protect your data, we cannot warrant absolute security. You are responsible for maintaining the confidentiality of your Account credentials.
Subject to applicable law and the operator's licensing obligations, you may have the following rights in relation to your Personal Data. To exercise any of these rights, contact isb15 via the support channels in Section 18.
You may request confirmation of whether isb15 holds Personal Data about you and, if so, a copy of that data and information about how it is processed.
You may request correction of inaccurate or incomplete Personal Data held about you. Some data corrections may require re-submission of KYC documents.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations which may override this right in certain circumstances.
You may request that we restrict the processing of your Personal Data in specific circumstances, such as while the accuracy of the data is being contested.
Where processing is based on your consent or on a contract, you may request a copy of your data in a structured, commonly used and machine-readable format.
You may object to processing of your Personal Data where that processing is based on legitimate interests, including profiling and direct marketing. We will cease such processing unless compelling legitimate grounds override your objection.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.
isb15 will respond to data rights requests within a reasonable timeframe. We may request additional verification of your identity before processing a request. In certain cases, legal or regulatory obligations may limit our ability to fully comply with a request — we will explain any such limitations in our response.
The isb15 Platform is strictly for adults aged 18 years or over — or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect, process or retain Personal Data relating to persons under the applicable minimum age.
If we become aware that Personal Data has been collected from a minor, we will take immediate steps to delete that data and close the associated Account. If you believe that a minor may have registered or accessed the Platform, please contact us immediately via the support channels in Section 18.
Age verification is conducted as part of the KYC process. Accounts where age verification cannot be satisfactorily completed will be suspended pending resolution.
The Platform does not include links to external third-party websites as a matter of policy. Where any third-party service — such as a payment gateway — is accessed through the Platform as part of a transaction flow, that service is governed by its own privacy policy. isb15 is not responsible for the data practices of third-party services accessed during your use of their respective payment or verification platforms.
Data collected in the context of responsible gambling tools — including self-exclusion registrations, deposit limit settings, loss limits and session time controls — is treated with the highest level of care. This data is used solely to:
Self-exclusion data is retained for a period beyond the end of any self-exclusion to prevent re-registration during the exclusion period and to honour any permanent self-exclusion requests. For full information on responsible gambling tools, visit our Responsible Gambling page.
Your wellbeing is a priority. If you believe your gambling behaviour may be causing harm, please use the self-exclusion tools in your account settings or contact our 24/7 live support immediately. Gambling should be entertainment — not a source of distress.
isb15 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or Platform functionality. Where material changes are made, we will endeavour to notify registered Players via the Platform, by email or by a prominent notice upon login.
The effective date at the top of this document indicates the version currently in force. Your continued use of the Platform following the effective date of any updated Policy constitutes your acknowledgement of the changes. We recommend reviewing this Policy periodically to stay informed about how your data is protected.
The current version of this Policy is always available at isb15.cam/privacy-policy.
For questions, concerns, data rights requests or complaints regarding this Privacy Policy or the way isb15 handles your Personal Data, please contact us using the details below:
Customer Support (Data Enquiries):
Available 24/7 via live chat on the Platform at isb15.cam
Email (plain text — not a link):
Please mark your enquiry as a "Data Privacy Request" for prioritised handling.
Pakistan Standard Time (PKT, UTC+5)
We will endeavour to respond to all data rights requests and privacy enquiries within a reasonable timeframe. Complex requests or those subject to legal review may take longer. We will keep you informed of progress where a delay is anticipated.
Six core commitments that underpin our approach to data privacy on the isb15 Platform.
All data exchanged between your device and isb15.cam is encrypted using industry-standard TLS protocols. Your credentials, payment data and personal information are never transmitted in plain text.
Personal data and KYC documents are stored in access-controlled environments. Internal access follows a strict need-to-know principle with role-based authentication requirements.
isb15 does not sell your personal data to any third party. Data is shared only with service providers under strict contractual data processing agreements, and only to the extent necessary to deliver Platform services.
You hold rights over your personal data — access, rectification, erasure, portability and objection. isb15 provides a clear process to exercise these rights via support channels.
Data is retained only for as long as necessary. Retention periods are aligned with legal and regulatory obligations. Expired data is securely deleted or anonymised.
Self-exclusion status, limit settings and responsible gambling records are processed with the highest level of care — used only to protect players, never for marketing or commercial profiling.
Now that you understand how isb15 handles your data, head back to the homepage to explore what the Platform offers — or review our Terms and Conditions for the full picture on account rules, bonuses and responsible gambling obligations.
🔞 18+ only | Local laws may restrict gambling | Play responsibly